Connect Loop Returns
Returns data — return rate per SKU and return reason intelligence.
Loop Returns is the leading returns platform for Shopify merchants. Connecting Loop gives Layer Insights access to return rate data per SKU, return reasons, and the revenue impact of returns — feeding the Returns & Exchanges Intelligence module.
This integration is on the roadmap. We'll notify you when it's available. In the meantime, you can request early access below.
Request early accessWhat you unlock by connecting
Return rate per SKU
Which products are being returned most — and why.
Return reason analysis
Aggregate return reasons to spot product quality, sizing, or expectation issues.
Revenue impact of returns
See the true revenue after returns for every product and channel.
Customer return behavior
Which customers have the highest return rates — useful for LTV and persona intelligence.
How to connect
- 1
Connect Loop Returns in Settings
Navigate to Settings → Integrations → Loop Returns and enter your Loop API key.
- 2
Authorize access
Loop Returns will confirm the connection and start syncing return data.
- 3
Returns data appears in your dashboard
Return rate per SKU and return reason data will be available in the Returns & Exchanges module within 24 hours.
Frequently asked questions
When will this be available?
Loop Returns integration is planned for Q4 2026.
Does this work with Returnly or other return platforms?
Loop Returns is the first returns platform we support. Returnly and other platforms are on the roadmap.
Need help connecting?
Our team can help you get set up and verify everything is working.