Connect Gorgias
Support ticket intelligence — CS volume, CSAT, and return-driven ticket patterns.
Gorgias is the leading customer support platform for Shopify merchants. Connecting Gorgias gives Layer Insights access to support ticket volume, CSAT scores, and ticket topics — enabling the CS Intelligence module and feeding return-reason data into Product Intelligence.
This integration is on the roadmap. We'll notify you when it's available. In the meantime, you can request early access below.
Request early accessWhat you unlock by connecting
Support ticket intelligence
Ticket volume per product, topic classification, and response time trends.
CSAT tracking
Customer satisfaction scores over time, per product category and channel.
Return-driven tickets
Automatically identify tickets that indicate return intent — before the return is submitted.
GDPR data deletion
Customer deletion requests via Gorgias automatically trigger the Layer Insights GDPR deletion pipeline.
How to connect
- 1
Connect Gorgias in Settings
Navigate to Settings → Integrations → Gorgias and click Connect.
- 2
Authorize with Gorgias
You'll be redirected to Gorgias' OAuth flow. Log in with your Gorgias admin account.
- 3
Data sync starts automatically
Gorgias ticket data is imported and made available in the CS Intelligence module within 24 hours.
Frequently asked questions
When will this be available?
Gorgias integration is planned for Q4 2026.
Does this work with Zendesk or Freshdesk?
Gorgias is the first support platform we support. Zendesk and Freshdesk are on the roadmap.
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Need help connecting?
Our team can help you get set up and verify everything is working.